Privacy Policy psg77 — Member Personal Data Protection

Psg77 takes the privacy of every member seriously. This Privacy Policy is designed to clearly explain how we collect, store, process and protect your personal data when you use our online gaming platform. This document also outlines your rights as an individual whose data we hold, and how to exercise those rights.

This Privacy Policy applies to all PSG77 channels, including the official website, mobile apps for Android and iOS, any communications via email or live chat, and all financial transactions processed through our platform.

Psg77 operates in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the processing of personal data in a commercial context in this country. We also adhere to relevant international standards to ensure your data is protected according to industry best practices.

Any third-party services integrated with the psg77 platform — such as payment processors, game software providers, and identity verification partners — are also subject to their respective privacy policies. However, psg77 only works with third parties that meet the data security standards we have set.

Psg77 only collects data that is strictly necessary to deliver a safe, seamless and responsible service. We do not collect excessive or irrelevant information beyond what is needed to operate our platform. The categories of data we collect are as follows:

2.1 Registration & Identity Information

When you register a psg77 account, we collect your full name, date of birth, identity card or passport number, email address, and phone number. This information is required to create a valid account and to fulfill the identity verification (KYC) requirements mandated by law.

2.2 Financial Information

To process deposits and withdrawals, we collect relevant bank account information such as your bank name, account number, and account holder name. psg77 does not store credit or debit card numbers directly — all card transactions are processed by appointed PCI-DSS certified payment processors.

2.3 Usage Data & Activity

We record your gaming activity, including betting history, wins, losses, session duration, and games played. This data is used for account management, fraud detection, and ensuring compliance with responsible gaming guidelines.

2.4 Technical Data

Our system automatically records your IP address, device type, operating system, browser version, cookie data, and network information. This data is used for security purposes, detection of suspicious activity, and improving the user experience.

Every piece of data we collect is used on the basis of a legitimate and transparent purpose. psg77 never uses your data for purposes unrelated to platform operations or that could compromise your interests.

• Account Management: Create, verify and maintain your account so you can securely access all features of the psg77 platform.
• Transaction Processing: Process deposits and withdrawals quickly and accurately through your preferred payment method.
• KYC Verification: Fulfil legal obligations to verify member identity and prevent the platform from being used for unlawful activities.
• Security & Fraud Prevention: Detect and block suspicious activity, hacking attempts and account abuse in real time.
• Responsible Gaming: Monitor gameplay patterns to identify members who may need support or self-exclusion controls.
• Service Communication: Send important notifications related to your account, security updates and transaction information.
• Platform Improvements: Analyse aggregated and anonymised usage data to improve platform performance and user experience.
• Legal Compliance: Meet reporting obligations to relevant authorities where required by Malaysian law.

Psg77 does not sell, rent or disclose your personal data to any third party for their commercial purposes. However, in the course of operating the platform, there are limited situations where we need to share certain data with trusted parties:

4.1 Payment Processors

To facilitate smooth financial transactions, the required payment information is shared with licensed payment processors integrated with our platform, such as FPX, Touch 'n Go eWallet, GrabPay, and Boost providers. All payment processors are bound by strict confidentiality agreements and comply with PCI-DSS standards.

4.2 Game Software Providers

Third-party game providers that supply Live Casino, slot and other game content on the psg77 platform may receive the minimum technical data required to deliver the gaming experience. They do not receive your financial or full identity information.

4.3 Authorities & Regulatory Bodies

Psg77 will disclose personal data to government authorities, law enforcement bodies or regulatory agencies where required by court order, writ of summons or valid legal requirement. In such situations, we will endeavour to notify you in advance unless prohibited by law.

4.4 International Data Transfers

Some of our technical service providers operate outside Malaysia. Any cross-border data transfers are carried out with adequate safeguards, including data processing agreements that comply with relevant international standards.

Psg77 continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, disclosure, alteration or destruction. The technical and organisational security measures we implement are as follows:

• 256-bit SSL Encryption: All data transmitted between your device and psg77 servers is encrypted using the latest TLS 1.3 protocol, ensuring no third party can intercept your communications.
• Two-Factor Authentication (2FA): PSG77 accounts support two-factor authentication for an added layer of security during login, especially when access is made from a new device or location.
• Hashed Password Storage: Member passwords are never stored in plain text. We use the bcrypt hashing algorithm with a random salt for secure storage.
• Multi-Layer Access Control: Only PSG77 staff with specific authorisation may access member personal data, and every access is recorded in an audit log that can be reviewed.
• Real-Time Threat Monitoring: Our SIEM (Security Information and Event Management) system monitors all network and system activity around the clock to detect and respond to cyber threats promptly.
• Regular Penetration Testing: psg77 conducts regular third-party security testing and audits to identify and patch any vulnerabilities before they can be exploited.

While we take all reasonable precautions, no digital system can be guaranteed one hundred percent secure. In the event of any security incident affecting your data, psg77 is committed to notifying you within 72 hours of becoming aware of the incident, in line with industry best practices.

Psg77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They allow us to recognise your device and provide a more personalised and secure experience.

6.1 Types of Cookies We Use

• Necessary Cookies: These cookies are essential for core platform functions such as login session verification, security and basic preferences. They cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use our website — most visited pages, error messages and so on — to help us improve the platform.
• Functional Cookies: Store your preferences such as language, display settings and geographic location to deliver a more personalised experience.
• Session Cookies: Temporary and automatically deleted when you close your browser. Used to maintain your login session while browsing the platform.

6.2 Managing Cookies

You can manage and delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of the PSG77 platform, including the ability to stay logged in or access certain features correctly.

Under the Malaysia Personal Data Protection Act 2010, you have certain rights regarding your personal data held by PSG77. We fully respect these rights and make it easy for you to exercise them:

To exercise any of the above rights, please contact our data protection team via 24/7 live chat or by email at [email protected]. We will verify your identity before processing any request to ensure the security of your data.

Psg77 retains your personal data for as long as your account is active or as long as necessary to provide services to you. However, certain data may need to be retained for a longer period for the following reasons:

• Financial Records: Transaction records and financial information are retained for a minimum of seven (7) years in compliance with Malaysia's accounting and tax legal requirements.
• KYC Records: Identity verification documents are retained for a minimum of five (5) years after account closure, in accordance with Anti-Money Laundering (AML) requirements.
• Security Logs: Technical and security activity logs are retained for two (2) years for the purpose of investigating security incidents when required.
• Dispute Records: If there is an unresolved dispute or pending claim, the relevant data will be retained until the dispute is fully resolved.

Once the retention period expires and no legal obligation prevents deletion, PSG77 will securely delete or anonymise your personal data using methods that ensure it cannot be recovered.

Psg77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or platform improvements. We are committed to informing you of any significant changes.

If there are material changes to the way we process your personal data, psg77 will provide notice through one or more of the following methods:

• A pop-up notification when you log in to the platform after the changes take effect
• Notification email sent to the registered email address on your account
• A prominent announcement on the psg77 website home page

The "Last Updated" date at the top of this page will always reflect the latest version of the Privacy Policy. We encourage you to review this page periodically. Your continued use of the psg77 platform after any changes take effect will be considered your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the psg77 data protection team is here to help.

We aim to respond to all privacy-related enquiries within 14 business days. For more complex cases, this period may be extended, but we will keep you updated on the progress.